Testimonials

I am a member of Mercury Insurance, and wanted to let you know how pleased with Kristine Boteilho I have been as my agent. Kristine has always been very helpful, knowledgeable, respectful, and answered all my questions. I have confidence and trust that I am being represented by the best agent. I believe Kristine is a definite asset to Mercury. Thank you!

I enjoy working with Christine Thompson in commercial lines, appreciate her rapid response to my needs.

You guys make my life a lot easier. Looking forward to be working with the whole Nickerson team for a very long time.

You folks are always so prompt. The world would be a better place if everyone was as efficient as you folks!

We've been with Nickerson Insurance for over thirty years for good reason. They have always looked out for our interests in obtaining the best rates and offering sound advice. Rising insurance rates are going to impact everyone in California. This year, we were advised that Mercury was going to be significantly raising our automobile coverage rates. Nickerson reached out to us and worked diligently to review and revise our coverage based on our specific annual vehicle mileage. This is the third time in the last 10 years that Nickerson has proactively reached out and intervened to protect our interests. We just received our six-month premium invoice. Instead of an anticipated increase, we noted a significant decrease with some coverage upgrade. If you want to have more than an insurance salesperson on your side, I can't recommend Nickerson Insurance highly enough Thanks, Avery!

I wanted you to know what a fantastic job Brianna does. She is so polite, professional, provides excellent supreme service, she is to be commended highly for doing such a great job! Thank you for having her working for you! I very rarely get the wonderful service she provides from anyone else.

Silvia, I truly appreciate your diligent work ethics and exceptional five-star customer service

Thank you for all of your help! I absolutely LOVE the awesome customer service you always give me! I appreciate you being my agent!

Today Army helped us add a new car to our policy. As always, she was professional, personable, and thorough. She remains one of the reasons that we stay associated with Nickerson.

I really appreciate your staff and thank you girls for the great service!

I have received excellent service and personable demeanor regarding questions/concerns/ needs I had today. I highly appreciate you and your staff, in particular Brianna and Nicole. They are pleasant, kind, and courteous, as are you, and a great reflection of team. All of my experiences with your group have been positive to me (that isn't the case in every place, so I don't mind, at all, giving credit where it's due).

We appreciate all you do for us. We know that we are in good hands and feel taken care of.

Bobbie Thomas continues to provide our company with excellent client service. She is immediately responsive and we can always rely on her expertise. She and Robert Takata have been our insurance team for many years. Bobbie's responsiveness is consistently timely and thorough and working with her is really enjoyable. I highly recommend Bobbie, Robert and Nickerson Insurance Services and look forward to working with them for many years

I have been in touch with Jodi for the last few months. She has been a great help in solving my problems. She is very friendly and helpful and patient. I felt bad calling her so many times, but I needed my account corrected. Thanks for having a very friendly and helpful person handling my account."

Brianna responded to my request timely. She is very knowledgeable and she explained all my options. She was so very helpful, courteous and friendly! I truly appreciate the exceptional service she provided me. Thank you so much!”

I am not a current policy member just yet... I have been in contact with Maria Cabrera. So far Maria has been very professional and very helpful. I'm understand why all the positive feedback/testimonials I am reading here. I will be setting an appointment with Maria in the near future if her quote meets mine and my family's needs in auto insurance. Not a member yet, but I sure am loving the great customer service thus far. Thanks Maria!

I give Maria Cabrera a 10 out of 10 for follow up, kindness and customer service. She was not pushy or rude which made it very easy to switch over from my old insurance agency.

Bobbie, Nickerson is lucky to have you as an Account Manager and so am I.

I just want to say how much I appreciate the personal attention, I always receive from Nicole. She has been our family rep for many years and has always responded immediately to our needs. You are very lucky to have such an awesome employee.

Thank you, Nicole, for contacting me with money saving ideas for my policy. Thank you also for remaining calm and courteous with me on the phone in spite of my impatient attitude. You are so proactive, and I look forward to the savings! Superior customer service.

Just wanted to thank you for the service your representatives have provided to me over the years. I would like to add that my experience on the phone with Brianna is always pleasant. Brianna provides a helpful attitude that makes me very satisfied of being one of your customers. Thank you

I just want to thank you for all the work you did to get me an insurance. I really appreciate it. Sometimes it is not the amount of the insurance but that I have an insurance agent who can help me through my down time. Thanks so much again Sarah. I am so glad your are here.

Jodi is always helpful, professional and returned my calls in a timely manner. I have never heard her raise her voice. She is always calm. Great job Jodi!